12jeet Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how 12jeet ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or collected from users ("you", "your") of the 12jeet website at https://12jeet.ws and all associated services (collectively, "the Platform"). This Policy forms part of the overall legal framework governing your use of the Platform, alongside the Terms & Conditions and the Responsible Gaming Policy.

We take data protection seriously. 12jeet applies industry-standard technical and organisational security measures to safeguard your personal information at every stage — from the moment you register an account through every deposit, wager, and withdrawal you make. We do not sell your personal data to third parties for their own marketing or commercial purposes under any circumstances.

By registering an account on 12jeet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and should contact us at [email protected] to arrange for your account and data to be handled appropriately.

How 12jeet Handles Your Data

The following six principles summarise 12jeet's approach to data privacy. Full details for each principle are provided in the sections that follow.

What Personal Data We Collect

12jeet collects personal data in two ways: information you provide to us directly, and information collected automatically as you interact with the Platform. The categories below cover all data we may hold about you at any point during your relationship with 12jeet.

• 👤
  Identity Data Your full legal name, date of birth, gender, and national identity number or passport number as submitted during account registration or KYC verification.
• 📍
  Contact Data Your current residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number.
• 💳
  Financial Data Payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay number, bank account details, or masked card numbers). We do not store full card numbers or CVV codes on our servers.
• 🎲
  Transaction & Gaming Data A complete record of all deposits, withdrawals, wagers placed, games played, bonuses claimed, and account balance history associated with your account.
• 🌐
  Technical & Usage Data IP address, device type, operating system, browser type and version, session timestamps, pages visited, clicks, scroll depth, and referring URLs collected automatically via server logs and analytics tools.
• 🍪
  Cookie & Tracking Data Data collected via first-party cookies and similar tracking technologies to maintain your session, remember your preferences, and measure Platform performance. See Section 7 for full cookie details.
• 📞
  Communications Data Records of any live chat conversations, email exchanges, support tickets, or other written communications between you and the 12jeet support team.
• 📄
  Verification Documents Copies of government-issued photo ID (National Identity Card, passport, or driving licence) and proof of address documents submitted during the KYC process.

How We Use Your Personal Data

12jeet uses your personal data only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with the original reason for collection without obtaining your fresh consent or establishing a separate lawful basis for the new use.

2.1 Account Management

We use your identity and contact data to create, maintain, and administer your 12jeet account. This includes verifying your identity at registration, processing password resets, sending account-related notifications, and managing your account settings and preferences. Without this data, we cannot open or operate your account.

2.2 Payment Processing

Your financial data is used to process deposits made via bKash, Nagad, Rocket, Upay, or bank transfer, and to execute withdrawal requests to your nominated payment method. We share the minimum necessary financial data with our payment processing partners to complete transactions. All payment data is transmitted over encrypted channels.

2.3 Identity Verification (KYC)

We use identity and verification document data to satisfy our Know Your Customer obligations, confirm that you meet the minimum age requirement of 21 years, verify that your payment methods are registered in your own name, and screen against applicable watchlists as part of our anti-money laundering procedures.

2.4 Fraud Prevention and Platform Security

Technical and usage data — including IP addresses, device fingerprints, and session patterns — is analysed to detect and prevent fraud, bonus abuse, multiple account creation, money laundering, and other prohibited activities. This analysis is a core operational requirement and is conducted on a legitimate interests basis.

2.5 Responsible Gaming

Transaction and gaming data is monitored to identify patterns that may indicate problem gambling behaviour, enabling our team to reach out proactively, apply self-imposed limits you have requested, enforce self-exclusion, or flag accounts for review in line with our Responsible Gaming Policy.

2.6 Customer Support

Communications data is used to respond to your support enquiries, resolve disputes, and improve the quality of our customer service. Support conversations may be retained for up to 36 months to facilitate follow-up and quality assurance.

2.7 Marketing Communications

With your explicit consent, we may use your contact data to send you promotional emails or SMS messages about new games, upcoming tournaments (BPL, IPL, T20 World Cup), seasonal offers (Eid, Pohela Boishakh), and platform updates. You may withdraw consent and unsubscribe at any time by contacting support or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.8 Legal Compliance

We may process and retain your personal data to comply with applicable legal obligations, respond to lawful requests from competent authorities, enforce our Terms & Conditions, and defend or prosecute legal claims. Data retained for legal compliance purposes may be kept beyond the standard retention period described in Section 5.

When and With Whom We Share Your Data

12jeet does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Service Providers: We share necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard to process transactions. These providers are bound by strict data handling agreements and may not use your data for their own commercial purposes.
• Identity Verification Partners: We may share identity and document data with third-party KYC verification service providers to automate identity checks. These partners process data solely on our instructions and under confidentiality obligations.
• Game Studio Providers: Your gaming session data (but not your full identity) is shared with third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi to deliver game content and validate results. Studios receive only the data needed to operate the games you play.
• Analytics Providers: Anonymised or aggregated technical and usage data may be shared with analytics platforms to help us understand Platform performance and user behaviour. No personally identifiable information is included in these analytics data sets.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required by law or when we have a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of 12jeet, our users, or the public.
• Business Successors: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to at least equivalent privacy protections to those described in this Policy.

Data Retention

12jeet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:

• Account and Identity Data: Retained for the duration of your active account relationship with 12jeet, plus a minimum of 5 years after account closure to satisfy anti-money laundering record-keeping obligations.
• Financial and Transaction Data: Retained for a minimum of 7 years from the date of each transaction to comply with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure or the completion of the verification event, whichever is later.
• Communications Data: Support tickets and chat logs retained for up to 36 months from the date of the last interaction in the relevant conversation thread.
• Technical and Usage Data: Server log data retained for up to 12 months; anonymised analytics data may be retained indefinitely in aggregate form.
• Marketing Consent Records: Retained for as long as your account remains active or until you withdraw consent, plus a further 12 months to evidence your consent decision.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual. Where deletion is not immediately practicable (for example, due to backup cycles), the data will be isolated from active processing and scheduled for deletion at the earliest available opportunity.

Cookies & Tracking Technologies

12jeet uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display options, so you do not need to reconfigure them on every visit.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform — which pages are visited most frequently, where users exit, and how long sessions last. This information helps us identify usability improvements.
• Security Cookies: Used to support fraud detection and session integrity checks, including identifying anomalous login patterns that may indicate account compromise or bot activity.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in or using core Platform features. 12jeet does not use third-party advertising or retargeting cookies that track your behaviour across other websites.

Your Data Rights

You have the following rights in relation to the personal data 12jeet holds about you. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You may request a copy of all personal data we hold about you, together with information about how it is used and who it is shared with.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain account details directly from within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. Note that we may be required to retain certain data beyond your erasure request to satisfy legal obligations (see Section 4).
• Right to Restrict Processing: In certain circumstances you may request that we restrict the processing of your personal data — for example, while we verify the accuracy of data you have disputed.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though we may override your objection where we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

Security Measures

12jeet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Encryption in Transit: All data transmitted between your device and the 12jeet Platform is protected by TLS 1.2 or higher with 256-bit SSL encryption. This applies to all page loads, login sessions, deposit flows, and API communications.
• Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorised system components and personnel only.
• Access Controls: Access to personal data within 12jeet's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: Our infrastructure is monitored 24 hours a day, 7 days a week by automated intrusion detection systems. Anomalous activity triggers immediate alerts and investigation.
• Secure Password Handling: User passwords are stored as salted cryptographic hashes — we cannot retrieve your plaintext password under any circumstances. We recommend using a strong, unique password and enabling any available two-factor authentication features on your account.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, 12jeet will notify affected users without undue delay, providing details of the breach, the data affected, and the steps we are taking to mitigate the impact.

While 12jeet takes all reasonable precautions, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security; however, we commit to applying best-practice protections at all times and to responding promptly to any security incidents that affect your data.

Minors & Age Restriction

The 12jeet Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has submitted personal data to 12jeet, please contact us immediately at [email protected]. Upon verification, we will delete all data associated with the minor's account and void any transactions made.

12jeet applies age verification checks as part of the account registration and KYC process. Any account found to belong to a person under 21 will be suspended and all associated data handled in accordance with our Terms & Conditions and this Policy.

Changes to This Privacy Policy

12jeet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered users by email or via an in-Platform notification.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your data is handled. If you disagree with any material change, you have the right to close your account and request deletion of your data as described in Section 6.